Fifteen years of IT standards,
packaged and ready to use.
The book that defines the standard — and the editable templates, runbooks, and SOPs that let your team actually run it. Instant digital delivery.
The White Glove Standard
Lessons from the White House, Wall Street, and the Fortune 500 on Making Every User Feel Like a CEO
Ten real moments from fifteen years supporting a sitting president, a top hedge fund, Visa, and a Fortune 500 pharma — each paired with a framework any IT leader can put to work the same week.
- Build monitoring that catches issues before tickets
- Turn "I don't know" into your most trusted phrase
- Scale a high-touch standard with systems, not heroics
Paperback $12.99 · Kindle $5.99 · 56 pages
Get the Book on AmazonTech Desk by Jonathan
Clear tech guides for real-world problems
Six editable Word documents built from live field work — the same onboarding kits, runbooks, and checklists we use on client sites. Buy once, rebrand them, use them forever.
- Fully editable — drop in your own logo and terms
- Instant download, no subscription
- Written by a working technician, not a copywriter
From $19.00 · Digital download
Browse the Etsy ShopAll Templates & Runbooks
Every listing is an editable Word document, delivered instantly through Etsy.
IT Technician Business Bundle
SOP templates, client onboarding, and PC setup — the complete starter kit for a new or growing IT business.
View BundleWhite Glove IT Support Playbook
The editable MSP SOP and operating manual behind the White Glove standard — service tiers, escalation, and response norms.
View ListingIT Client Onboarding Kit
Business forms, intake template, and service agreement — everything you need to take a new client from handshake to first ticket.
View ListingField Service Technician Forms
Site survey and work order closeout forms that hold up on a client site and in a billing dispute.
View ListingMalware & Ransomware Removal Runbook
A step-by-step IT incident response plan — containment, eradication, and recovery, written to be followed under pressure.
View ListingNew Computer Setup Checklist
The data migration SOP and setup checklist that makes every new PC deployment repeatable and audit-ready.
View ListingWould you rather we just handled it?
The templates are for teams who want to run the standard themselves. If you'd rather hand it off, White Glove IT Support does this work for businesses and households across North Jersey.
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